Terms and Conditions

Shipping rates in mainland UK are as follows:

Up to 2kgs
Royal Mail 24 hour – £3.30 (inc VAT)

Over 2kgs
Parcelforce – £5.40 (inc VAT, this is a tracked and signed for service)

Free Shipping
*Free shipping is automatically applied at checkout to all orders of £25 or more. Applies to UK Mainland only.

Shipping Times
For deliveries within the UK, Royal Mail will usually deliver within 3 working days, however they will only guarantee delivery within 28 days.

International Shipping Rates
We offer international shipping which is provided by DHL. Please use the Shipping Calculator at checkout to find out exact shipping rates for your country. All international orders are tracked and must be signed for.

All items are sold on a Delivery Duty Unpaid basis, recipients outside of the EU may have to pay import duty or other taxes. Roastworks cannot be held liable for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering.

Roastworks can also not be held liable should local customs officials decide to hold or confiscate items for any reason.

Cancellation Policy
Your order can be cancelled up until it has been processed. If you wish to cancel your order, please call: +44 (0)1884 829 400 or email us on info@roastworks.co.uk

Returns Policy
If you wish to return your order, we will accept returns within 14 days of receiving your parcel if all products are sealed and in their original packaging. Items will have to be returned at the customer’s expense.

We recommend you keep your proof of postage and send an email to info@roastworks.co.uk to inform us of your return. If the products are returned to us in an unsaleable condition, we may be unable to process the refund. Please allow up to 10 working days for your refund to be processed.

We will refund the amount to the original payment method used.

If you are unsatisfied with the condition your order has arrived to you in, then please get in touch and we will discuss a replacement.

Return Address:

Roastworks Coffee Co, Unit 7 Blackdown Park, Willand, Devon, EX15 2FS