Terms and Conditions

Welcome to roastworks.co.uk. By using this website and shopping with us, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

If you have any questions, contact us at info@roastworks.co.uk.

1. About Us

This site is operated by Roastworks Coffee Co.

Business name: Roastworks Coffee Co
Registered company number: 09467237
Trading address: Unit 7 Blackdown Park, Willand, Devon, England, EX15 2FS
Customer service email: info@roastworks.co.uk
Customer service hours: Monday to Thursday 8:30 to 17:00, Friday 8:30 to 16:00

2. Use of Our Website

By accessing or using this website you confirm that you are legally capable of entering into binding contracts and that all information you provide is accurate and current.

You must not use this website for any unlawful or unauthorised purpose or upload harmful content or code that could impact the site or its users.

A breach of these Terms may result in the immediate termination of your access to our services.

3. Changes to These Terms

We may update these Terms at any time without notice. The version shown on this page at the time you place your order is the version that applies. It is your responsibility to check for updates.

4. Online Shop Terms

When you place an order, you agree that the information you provide is correct and complete. You must notify us of any changes by updating your account or contacting customer service.

We reserve the right to refuse service to anyone for any reason at any time.

5. Product Information

We make every effort to describe our products accurately. Coffee is a natural product and variations in flavour, density and roast profile can occur. These variations are not considered faults.

Images and colours displayed online may vary depending on device settings.

We may limit quantities, discontinue products and change prices at any time.

6. Pricing and Payment

All prices shown include VAT where applicable. Payment is taken at the time of ordering using the methods shown at checkout.

If we discover an error in pricing, we will contact you with the option to cancel or continue your order.

7. Order Acceptance

After placing an order, you will receive an acknowledgement email. This is not acceptance of your order. A contract forms when we send your dispatch confirmation.

We may cancel or refuse orders due to stock limits, suspected misuse, or pricing errors.

8. Delivery

Delivery times shown at checkout are estimates. We aim to dispatch orders promptly, but delays can occur due to courier issues or factors outside our control.

Risk passes to you once goods reach the delivery address provided. If items arrive damaged or faulty, contact us with your order number and photos so we can put things right.

9. Returns and Refunds

If you change your mind, you have 14 days from delivery to request a return. Goods must be unopened, unused and in their original packaging. Opened coffee cannot be returned unless faulty.

If an item is faulty or not as described, we will replace or refund it as required under consumer law. Contact us before returning any goods.

10. Subscriptions

If you purchase a subscription:

• you will be charged on a recurring basis at the frequency you choose
• you can pause or cancel your subscription through your account before your next billing date
• product availability and pricing may change, but we will always notify you before your next renewal

11. Discount Codes and Promotions

We may offer promotions or discount codes. Unless stated otherwise:

• they apply only to eligible products
• they cannot be used with other offers
• they must be entered at checkout
• they cannot be applied after the order has been placed
• they hold no cash value
• we may amend or withdraw them at any time

Newsletter sign-up discount

New customers who subscribe to our mailing list receive a 10% discount code for their first order. This code:

• applies once per customer
• must be used before the expiry date
• cannot be combined with other offers
• must be entered during checkout
• cannot be exchanged for cash

12. Roastworks Rewards

Roastworks Rewards (the “Programme”) allows customers to earn and redeem points on eligible activity. By taking part, you agree to the following Terms.

Eligibility and Enrolment

• Any customer with an account is automatically enrolled.
• There is no cost to join.

Earning Points

You can earn points by:

• making purchases
• completing activities such as referrals or social engagement
• taking part in promotions that offer bonus points

We may add or change earning activities from time to time.

Tiers

The Programme includes tiers that unlock added benefits as you earn more points. Details of current tiers are shown on our website and may change over time.

Redeeming Points

Points can be redeemed for rewards including vouchers or free items. Conditions apply:

• rewards vary depending on tier
• some vouchers may require a minimum spend
• rewards cannot be exchanged for cash
• they cannot be applied after an order is placed

Points Expiry

Unused points expire 12 months from the date they were earned.

Programme Integrity

Creating multiple accounts or using dishonest methods to gain rewards is not allowed. We may suspend accounts and remove points where misuse is suspected.

Changes and Termination

We may modify or discontinue the Programme at any time. Continued participation indicates acceptance of any changes.

13. Third-party Tools and Links

We may provide access to third-party tools or links. These are offered on an “as is” and “as available” basis. We are not responsible for accuracy, performance or content belonging to third parties.

Review their terms and privacy policies before using third-party services.

14. Intellectual Property

All content on this website, including branding, text, imagery and graphics, belongs to Roastworks Coffee Co or is used with permission. You may not copy or reproduce any content without our written consent.

15. Personal Data

Your personal information is handled in line with our Privacy Policy. By using this site, you agree to the handling of your data described there.

16. Errors and Omissions

Occasionally information on this site may contain errors or omissions, including product descriptions, pricing or availability. We reserve the right to correct such issues and update or cancel orders where necessary.

17. Prohibited Uses

You must not use the site or its content:

• for unlawful activity
• to harm, harass or exploit others
• to distribute malicious code
• to infringe intellectual property rights
• to collect personal data without consent
• to disrupt the operation or security of the site

We may suspend or terminate access for any breach.

18. Limitation of Liability

This site is provided on an “as is” and “as available” basis. We do not guarantee that it will be free from errors or interruptions.

Nothing in these Terms removes liability for death or personal injury caused by our negligence or affects your statutory rights.

We are not liable for:

• loss of business, revenue or profit
• loss of goodwill or reputation
• indirect or consequential loss

19. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control including natural disasters, strikes, transport disruption or failure of telecommunications networks.

20. Transfer of Rights

You may not transfer your rights under these Terms without our written permission. We may transfer our rights and obligations to another organisation if required.

21. Termination

These Terms remain in effect until ended by you or us. We may suspend or terminate access at any time if we believe there has been a breach.

22. Entire Agreement

These Terms, along with our policies, form the entire agreement between you and us regarding your use of this website.

23. Governing Law

These Terms are governed by English law. Any disputes will be handled by the courts of England and Wales.

24. Contact Us

If you have questions about these Terms, email us at info@roastworks.co.uk.