Privacy Policy

This Privacy Policy explains how Roastworks Ltd (“we”, “our”, “us”) collects, uses and protects the personal information you provide when you use our website.

We use Shopify as our hosting and e-commerce platform. Shopify provides us with the online platform that allows us to sell our products and services. Your data is stored securely through Shopify’s data storage, databases and general Shopify application.

This Privacy Policy was last updated on: 4 September 2025.

If you have any questions about this policy, please contact us at info@roastworks.co.uk.

Introduction

We collect and use certain personal information so that we can provide products and services, process your orders and improve your experience on our website.

We also collect information to better understand how visitors use our site so we can make our content and services more relevant.

What data we may collect

Depending on how you interact with us, we may collect:

• Name

• Contact information including email address and postal address

• Payment information (processed securely by Shopify and our payment providers – we do not store full card details)

• Demographic information

• Website usage data (e.g. pages viewed, time on site)

• Other information you provide when contacting us or completing forms

How we use your data

We use this information to:

• Process and fulfil your orders

• Maintain internal records

• Improve our products and services

• Respond to enquiries and provide customer support

• Send promotional emails about products, offers, events and news (only if you’ve opted in)

• Conduct market research and surveys

• Analyse how our website is used to improve content and functionality

Legal bases for processing

We process personal data under the following lawful bases, as defined by UK GDPR:

• Contractual necessity: to process and deliver your orders and provide customer service

• Consent: for sending marketing communications and placing non-essential cookies

• Legitimate interest: to improve our services, secure our website and prevent fraud

• Legal obligation: where we are required to keep records for tax, accounting or other regulatory purposes

Your rights and controlling your information

You are in control of your data. Under data protection law, you have the right to:

• Access the personal information we hold about you

• Correct or update your information

• Request deletion of your information

• Restrict or object to certain processing

• Withdraw consent for marketing communications at any time

You can do this by:

• Emailing us at info@roastworks.co.uk

• Clicking “unsubscribe” at the bottom of any marketing email

• Updating your preferences using the “Update your preferences” link in our emails

For security purposes, we may ask you to verify your identity before completing your request.

Data retention

We keep personal data only as long as necessary to provide our services, fulfil orders, meet legal obligations or resolve disputes. After this period, your data will be securely deleted or anonymised.

Data security

We are committed to keeping your information secure.

• Access to personal information is restricted to staff who need it to do their jobs

• All accounts require login credentials and are protected with appropriate security measures

• We only work with third-party providers who comply with GDPR/UK GDPR (such as Shopify, Klaviyo, Mailchimp and payment processors)

We will never sell or lease your personal information to third parties. We will only share your data where required by law or to fulfil your order (for example, with couriers).

Cookies

What are cookies?

Cookies are small files stored on your device when you visit a website. They help recognise your browser, remember your preferences and improve your experience online.

Cookies do not give us access to your computer or personal information beyond what you choose to share.

How we use cookies

We use cookies to improve your experience on our site. These include:

• Essential cookies (Operate the website): required for the site to function, such as keeping your shopping cart active and protecting against fraud. These cannot be switched off.

• Preference cookies (Store your preferences): remember your choices, such as your country or language, so the site is tailored to you when you return.

• Performance cookies (Measure performance): help us understand how visitors use the site, which pages are most popular and what content is most useful. This data allows us to improve our website’s design, content and functionality.

• Marketing cookies (Personalise marketing): used to deliver advertising and promotions that are more relevant to you, including across other websites and platforms.

Controlling cookies

When you first visit our site, you will see a pop-up giving you the option to accept all cookies, decline all or manage your preferences. You can update your cookie choices at any time by revisiting the cookie settings.

You can also control cookies through your browser settings. Please note that blocking some cookies may affect how the site functions.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services or how we process your data. Updates will be posted on this page with the revised date.